Thank you for shopping at Tina Invest LLC.
We want you to be completely satisfied with your purchase. If you are not happy with your order, please review our refund and return policy below.

1. Returns

1.1 Eligibility

You may request a return within 30 days of receiving your item if:

  • The item is unused and in its original condition
  • The product packaging is intact
  • You provide proof of purchase (order number or receipt)

Items NOT eligible for return

  • Used or damaged products
  • Customized or special-order items
  • Digital/downloadable products
  • Clearance or final sale items
  • Gift cards

2. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds

Approved refunds will be issued to your original method of payment within 5–10 business days depending on your bank.

Partial refunds

We may issue partial refunds for:

  • Items with signs of use
  • Missing packaging
  • Products returned after 30 days (case-by-case)

Rejected refunds

Refunds may be refused if the item is:

  • Not in original condition
  • Damaged by the customer
  • Returned without authorization

3. Exchanges

We will replace items that are defective, damaged, or incorrect.
To request an exchange, contact us at:

📧 [Your Support Email]

Please include photos of the issue when possible.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error (wrong item, damaged item, etc.).
  • We recommend using a trackable shipping method.

We are not responsible for lost or missing return packages.

5. Cancellations

Orders may be canceled within 12 hours of purchase, as long as the order has not been processed or shipped.

After shipment, cancellations are treated as returns.

6. Damaged or Incorrect Items

If your item arrives damaged or incorrect:

  1. Contact us within 48 hours of delivery
  2. Provide your order number
  3. Attach photos of the product and packaging

We will send a replacement or issue a refund.

7. Non-Delivery / Missing Packages

If your package shows as delivered but you did not receive it:

  • Check with neighbors or household members
  • Contact your local post office
  • Wait 24–48 hours for carrier updates

If still missing, contact us so we can assist with a claim.

8. Contact Us

For refund or return requests, please contact:

📧 support@tinainvestsllc.com
📍31 Aggie Vlg, Logan, UT 84341, USA

We’re here to help and will do everything we can to make your shopping experience positive.